E-commerce Intern

We are seeking a motivated and enthusiastic E-commerce Intern to join our team. As an E-commerce Intern, you will play a crucial role in supporting online retail operations and gaining valuable hands-on experience for a new project of ISM SOFTSOL. This internship offers a fantastic opportunity to learn about various aspects of e-commerce, including product listings, customer service, online marketing, and sales.

Responsibilities:

1. Product Listings and Catalog Management:
   1. Assist in creating and updating product listings on our e-commerce platform.
   1. Ensure accurate product information, pricing, and images are uploaded to enhance the customer shopping experience.
   1. Collaborate with the marketing and product teams to optimize product content and descriptions.

• Order Processing and Fulfillment:
  • Support the order processing and fulfillment process, including order verification, packaging, and shipping.
  • Coordinate with logistics partners to ensure timely delivery of orders to customers.
  • Handle customer inquiries related to order status and tracking.

• Customer Service:
  • Provide exceptional customer service through email, chat, or phone channels.
  • Address customer inquiries, concerns, and requests in a professional and timely manner.
  • Assist in resolving customer issues and escalating complex cases to the appropriate team.

• Online Marketing and Promotions:
  • Collaborate with the marketing team to execute online marketing campaigns and promotions.
  • Help manage social media accounts and contribute to engaging content creation.
  • Monitor and report on the performance of marketing initiatives.

• Inventory Management:
  • Support inventory tracking and stock replenishment processes.
  • Assist in conducting regular stock audits to ensure inventory accuracy.

• Data Analysis and Reporting:
  • Collect and analyze e-commerce data, including sales, website traffic, and customer behavior.
  • Prepare reports and insights to help improve e-commerce strategies and decision-making.

• Website Maintenance:
  • Assist in updating website content, banners, and promotional materials.
  • Ensure the website’s user experience is optimal and free from technical issues.

• Competitive Research:
  • Conduct research on competitor e-commerce strategies and industry trends.
  • Share insights and recommendations to improve our e-commerce offerings.

Requirements:

• Bacherlor’s or master’s degree in marketing, Business, Market Research, or related fields.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Tech-savvy with a good understanding of e-commerce platforms and online retail practices.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Familiarity with e-commerce platforms such as Shopify, WooCommerce, or Magento is a plus.
    
    

Duration and Compensation:

• This is a 3-6 months internship position.
  • The internship may be paid or unpaid, depending on the company’s policy and the candidate’s qualifications.